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FAQs
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How do I return an item? 如何退貨?If it doesn’t work out we gladly accept returns for unworn items in original condition with the tags still attached, within 7 days from delivery. For information, please visit our Return Policy section for details. 我們很樂意接受交貨後7天內仍貼有標籤的未使用狀態退貨的退貨。 有關詳細信息,請訪問我們的退貨政策部分。
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How long will it take to pack and send my order? 需要多長時間包裝和發送我的訂單?We aim to post your order within 3 business days from when the order was placed and you will receive an email to let you know it’s been dispatched. Please note, we do not operate on weekends, so if you’ve ordered late on Friday or over the weekend, your order will not be dispatched until Monday. The shipping lead time will be varied from different destinations, normally it is about 3-14 business days. 我們的目標是在下訂單後的3個工作日內發布您的訂單,您將收到一封電子郵件,通知您已將其發送出去。 請注意,我們不在周末營業,因此,如果您在星期五或週末下訂單,則直到週一才會下達您的訂單。 運輸目的地的交貨時間因不同的目的地而異,通常為3-14個工作日。
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I did not receive a confirmation email after I placed an order? 下訂單後沒有收到確認郵件?Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before submitting a contact form to us in our Contact Us section. 根據您的設置和主機,您的郵件可能已定向到垃圾郵件或“促銷”文件夾。 在“聯繫我們”部分向我們提交聯繫表之前,請先在此處檢查。
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Will I have to pay any taxes or duties? 我需要付任何稅或關稅嗎?We cannot predict whether any or what costs may be charged to clear the goods through customs, therefore please contact your own national customs office for details. Nonetheless, any costs relating to import and/or customs duty are to be paid by the Customer. 我們無法預測通過海關清關是否會收取任何費用,因此,請聯繫您自己的國家海關辦公室以獲取詳細信息。 但是,與進口和關稅有關的任何費用應由客戶支付。
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What if I want to change or cancel my order? 如果我想更改或取消訂單怎麼辦?Please inform us in ourContact Us section as soon as possible, if your order is not shipped yet, it is free to change item or cancel the order. Once an order is shipped, please return the item(s) to us within 7 days after you received it, however you have to pay the return shipping cost. 請盡快在“聯繫我們”部分通知我們,如果您的訂單尚未發貨,則可以免費更改項目或取消訂單。 如訂單已經發貨,請在收到訂單後的7天內將商品退回給我們,但是您必須支付退回的運費。
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